Online Sales Terms and Conditions All ticket sales through this website are with Lappa Valley Railway Company Limited. Benny Halt, St Newlyn East, Newquay, Cornwall Tel: 01872 510317 The details and prices of the tickets that you purchase will be shown on the website at the time of purchase. Prices are inclusive of tax. A £1 booking fee will apply to each booking made. Most major credit and debit cards are accepted in partnership with our payment gateway. Credit/debit card transactions are made on a separate secure server, with full encryption of all credit card data. Once your order is complete, a booking reference with a unique bar-code and number will be automatically sent to your email address. Possession of this booking reference will be regarded as proof of purchase and will entitle you to the items purchases. Before entry we may request the name of the person who booked the tickets, or proof of identity for security reasons. Children under the age of 16 years old are not permitted entry into Lappa Valley without an adult. They must be supervised by an adult at all times. Babes in arms are free of charge but still need to be added when purchasing tickets.
Tickets purchased are only valid for the date they are booked for as per your booking confirmation. Your tickets are not for re-sale and are non-refundable. We cannot refund tickets for the reason of adverse weather conditions. Tickets purchased online cannot be used in conjunction with any other offer. Tickets not redeemed on their booked date will automatically expire and will not automatically qualify for a transfer request.
To contact us please phone 01872 510317 or email info@lappavalley.co.uk
Lappa Valley reserves the right to refuse admission to any ticket holder and, in the interest of safety, we also reserve the right to ask guests to leave the park at any time.
Lappa Valley reserves the right to alter, remove or cancel any advertised services or products at any time, without notice. This may include substituting diesel locomotives for steam on the 15” gauge railway.
We do not store credit card details nor do we share customer details with any 3rd parties.
We do not store credit card details nor do we share customer details with any 3rd parties. INTRODUCTION Lappa Valley respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website at www.lappavalley.co.uk (regardless of where you visit it from), when you submit an enquiry to us (whether by email or telephone), when you make a booking with us or when you visit Lappa Valley, and tells you about your privacy rights and how the law protects you. This privacy policy aims to give you information on how Lappa Valley collects and processes data through your use of our website.
1. IMPORTANT INFORMATION - It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about, you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other notices and is not intended to override them. This version was last updated on 28.9.2022. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
2. WHO ARE WE - LAPPA VALLEY RAILWAY COMPANY LIMITED is the controller and responsible for your personal data.
ANNUAL PASS TERMS AND CONDITIONS
1.This pass is valid for 12 calendar months from the date of purchase
2.This pass is valid for admission to Lappa Valley on standard days from the date of purchase and is valid for the named person on the pass. The card will display a photograph which must be a true likeness of the named person on the card, if purchasing online a photo will need to be uploaded. If the photo uploaded is not of sufficient quality to identify the named person, entry may be denied until a new photo is provided. Sharing of passes is not permitted and is in breach of these Terms and Conditions. If the Annual Pass is used by anyone other than the named person on the card it will be cancelled without refund or compensation.
3.This pass is not valid for special events, including Christmas, children’s character events and firework nights.
4.This pass must be presented to gain entry to Lappa Valley. Failure to present the pass may lead to entry being refused.
5.Supporting ID may be required.
6.Please be advised that the 'winter season' commences in October and runs through until the end of March. Lappa Valley will only be open on selected days during this period. Please see our website for full details of any closures.
7.Please be advised that during the aforementioned winter season, not all areas of the park will be open.
8.In purchasing an Annual Pass you agree that you have read and understood the terms and conditions.
9.Annual Passes are strictly non-transferable.
10.Annual Pass holders are subject to the same rules and regulations which apply to all visitors of Lappa Valley. These may be subject to change at the discretion of the Management.
11.In purchasing a child Annual Pass, consent is given for a photograph of the child to be taken and retained for identity purposes.
Lappa Valley Railway Company Limited, 01872 510 317 www.lappavalley.co.uk info@lappavalley.co.uk